In today’s dynamic business environment, predictable and efficient service delivery is key to business continuity. As part of our ongoing efforts to enhance customer experience, we have put technology as an enabler for a seamless experience. Customer satisfaction is the core competence of velsine power solutions sale service will be given the top priority. Vigil products carry a warranty of ONE/ Two YEAR from the date of dispatch. The warranty is against any manufacturing defects. Our service team consists of experienced and highly professional Engineers who are in regular touch with our customers through preventive maintenance at regular intervals. We provide 24 x 7 x 365 support for all critical mission applications which ensures maximum (99%) availability of the product. In case of non-serviceability of the product standby product will be provided to avoid downtime.
The sale of equipment is the beginning of an enduring relationship with the customer. The standard procedures are followed with respect to site audit, installation, and commissioning. Site inspection is conducted before beginning the installation process. On a successful site acceptance test run, the equipment is handed over along with the inspection report, manual and safety requirements.
Nowadays Electronic equipment and power systems have components that need maintenance support even after the warranty period. Our service fulfills over 2000 AMC commitments. The service personnel ensures that everyday operations continue unhindered through preventive care and support. The personnel also act as advisors in providing solutions for trouble-free operations. AMC packages offer a choice that best fits the needs of our company Annual Maintenance contract will also cover spare parts and in case of any failure spare parts will be replaced free of cost. We do take AMC of third-party ups and inverters also after inspection by our Engineers.
The battery is the lifeline behind every UPS, system which acts as a secondary source of power to ensure uninterrupted business continuity, in case of power disruption or outage. With a single point contact for your UPS and battery solutions, you are assured of not only timely service and resolution, but also the right technical expertise. When it comes to battery maintenance and solutions, our trained service engineers have the expertise to offer the right solutions, high efficiency, and optimum performance.